Refund and Cancellation Policy

1. What you are buying

You buy assessment credits, sold singly or in packs. One credit covers one full assessment, which you can pause between rounds and finish within 7 days of starting it.

• Prices are in Indian rupees. The price shown before you pay is the amount you are charged.
• Credits do not expire.
• Credits belong to the account that bought them. They cannot be transferred and have no cash value.

2. Cancellation

• There are no subscriptions. Every purchase is a one-time payment. Nothing renews and nothing is charged again later, so there is nothing to cancel.
• If you leave before paying, you are not charged. The unpaid order closes on its own.
• Once your credits are added, the purchase is complete and cannot be cancelled.

3. When we refund your money

We refund the payment in full when something went wrong with it:

• You were charged more than once for the same purchase. Every extra charge is refunded.
• You paid, but the credits never arrived. Credits normally appear within seconds. If a confirmation goes missing, we check with the payment provider automatically and add the credits once the payment is confirmed. If they have not appeared within 24 hours, contact us. If we cannot add them, we refund you.
• You were charged an amount different from the price shown. We refund the payment and you can buy again at the correct price.
• Money left your account but the payment failed. Your bank or payment provider usually reverses this by itself within 5 to 7 working days. If it has not, contact us and we will follow it up.

4. When we do not refund

• A change of mind, including credits you have not used yet.
• An assessment you have started. Starting an assessment spends its credit. That stays true if you stop partway or the 7-day window closes before you finish.
• A score or feedback you disagree with. Moxaim is a practice tool and its scores are indicative, as the Terms of Service explain.
• Unused credits on a deleted account. Deleting your account removes them, so use them first or contact us before you delete.
• An account closed for breaking the Terms of Service.

5. If we lose your assessment

If an assessment cannot be continued because the work you had saved can no longer be found, that is our failure and not your decision. Closing it returns the credit to your account automatically. We limit how often this can happen without review, so if you have reached that limit, contact us and we will restore the credit by hand. This returns a credit, not money.

6. How to ask for a refund

• Email hello@moxaim.com within 30 days of the charge. Include the email address on your Moxaim account, the date and amount of the payment, and the transaction ID from your payment app or bank message if you have it.
• We reply within 2 business days.
• An approved refund goes back to the payment method you used, within 5 to 7 working days of approval. Your bank may take a few more days to show it.

7. Colleges and institutions

Credits given to students through a college or institutional programme are covered by the agreement with that institution, not by this policy. Students should raise questions about them with their placement cell.

8. Changes to this policy

We will post any change on this page with a new "Last updated" date. A purchase is covered by the version of this policy that was in force when you made it.

9. Contact